:root{
  --navy:#172538;--navy2:#20344b;--mint:#7ee0c3;--mint2:#45aa8d;--blue:#77a9d3;
  --violet:#9d7cc7;--gold:#dfa34b;--red:#cb6b61;--ink:#21313e;--muted:#758691;
  --line:#d5dee4;--paper:#e9eef2;--soft:#f5f8fa;--white:#fff;--dark:#122333
}
*{box-sizing:border-box}
html{scroll-behavior:smooth;background:var(--paper)}
body{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif}
body.av1-lock{overflow:hidden}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:inherit}
.av1-skip{position:absolute;left:-10000px}.av1-skip:focus{left:18px;top:18px;z-index:9999;padding:12px 16px;background:#fff}

.av1-topbar{position:sticky;top:0;z-index:150;min-height:72px;display:grid;grid-template-columns:auto auto minmax(280px,1fr) auto auto;align-items:center;gap:18px;padding:0 22px;background:var(--navy);color:#fff}
.av1-brand{display:flex;align-items:center;gap:11px;text-decoration:none}.av1-mark{width:42px;height:42px;display:grid;place-items:center;border-radius:10px;background:var(--mint);color:var(--navy);font-weight:950}.av1-brand strong,.av1-brand small{display:block}.av1-brand strong{font-size:18px}.av1-brand small{margin-top:2px;color:#b7c8d5;font-size:8px;text-transform:uppercase;font-weight:900;letter-spacing:.1em}
.av1-environment{display:flex;align-items:center;gap:8px}.av1-environment>i{width:9px;height:9px;border-radius:50%;background:var(--mint);box-shadow:0 0 0 5px rgba(126,224,195,.12)}.av1-environment b,.av1-environment small{display:block}.av1-environment b{font-size:8px}.av1-environment small{margin-top:2px;color:#9fb4c3;font-size:7px}
.av1-global-search span{position:absolute;left:-10000px}.av1-global-search input{width:100%;min-height:42px;padding:0 14px;border:1px solid #385269;border-radius:10px;background:#22384f;color:#fff}.av1-global-search input::placeholder{color:#a7bac8}
.av1-language{display:grid;gap:4px}.av1-language span{color:#9db1c0;font-size:7px;text-transform:uppercase;font-weight:900}.av1-language select{min-height:34px;padding:0 9px;border:1px solid #385269;background:#22384f;color:#fff}
.av1-top-actions{display:flex;gap:7px}.av1-top-actions button{min-height:40px;padding:0 12px;border:1px solid #3d586f;background:#22384f;color:#fff;font-size:8px;font-weight:900}.av1-top-actions button.primary{background:var(--mint);color:var(--navy);border-color:var(--mint)}

.av1-nav{position:sticky;top:72px;z-index:140;display:grid;grid-template-columns:repeat(6,1fr);min-height:58px;padding:0 20px;background:#fff;border-bottom:1px solid var(--line)}
.av1-nav button{position:relative;display:grid;grid-template-columns:31px 1fr auto;gap:8px;align-items:center;padding:0 14px;border:0;border-right:1px solid #e8edf0;background:transparent;color:#748691;text-align:left}.av1-nav button:last-child{border-right:0}.av1-nav button.active{background:#edf9f6;color:#246d58}.av1-nav button.active:after{content:"";position:absolute;left:14px;right:14px;bottom:0;height:4px;background:var(--mint2)}
.av1-nav i{width:30px;height:30px;display:grid;place-items:center;border-radius:8px;background:#edf1f4;color:#637987;font-style:normal;font-size:8px;font-weight:950}.av1-nav button.active i{background:var(--mint);color:#143441}.av1-nav span{font-size:9px;font-weight:900}.av1-nav b{width:20px;height:20px;display:grid;place-items:center;border-radius:50%;background:#f7e7e5;color:#a54b44;font-size:7px}

.av1-controlbar{display:grid;grid-template-columns:1.5fr repeat(4,.85fr) auto;gap:9px;align-items:end;padding:13px 20px;background:#e5ebef;border-bottom:1px solid var(--line)}
.av1-controlbar>div{display:grid;gap:4px}.av1-controlbar>div span,.av1-controlbar label{color:#71838f;font-size:7px;text-transform:uppercase;font-weight:900}.av1-controlbar>div strong{font-size:14px}.av1-controlbar label{display:grid;gap:5px}.av1-controlbar select{min-height:39px;padding:0 9px;border:1px solid #cbd5db;background:#fff;color:#30424d}.av1-controlbar>button{min-height:39px;padding:0 12px;border:1px solid #c8d2d8;background:transparent;color:#687b87;font-size:8px;font-weight:900}

.av1-workspace{display:grid;grid-template-columns:300px minmax(650px,1fr) 340px;gap:11px;padding:12px;min-height:calc(100vh - 201px)}
.av1-case-rail,.av1-conversation,.av1-agent-cockpit{min-width:0;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:0 10px 28px rgba(31,49,62,.04)}
.av1-case-rail{display:grid;grid-template-rows:auto auto auto minmax(0,1fr) auto}.av1-case-rail>header{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:15px;border-bottom:1px solid #e6ecef}.av1-case-rail header span{color:#71848f;font-size:8px;text-transform:uppercase;font-weight:900}.av1-case-rail h1{margin:4px 0 0;font-size:17px}.av1-case-rail header>b{font-size:8px}
.av1-queue-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:#dce4e8}.av1-queue-metrics article{padding:10px;background:#f7f9fa;text-align:center}.av1-queue-metrics strong,.av1-queue-metrics span{display:block}.av1-queue-metrics strong{font-size:15px}.av1-queue-metrics span{margin-top:3px;color:#788994;font-size:7px}
.av1-queue-search{padding:10px}.av1-queue-search span{position:absolute;left:-10000px}.av1-queue-search input{width:100%;padding:10px;border:1px solid #d1dbe0;background:#fafcfd}
.av1-case-list{display:grid;align-content:start;overflow:auto}.av1-case{display:grid;grid-template-columns:42px 1fr 34px;gap:9px;align-items:center;width:100%;padding:12px 10px;border:0;border-top:1px solid #e8edf0;background:#fff;text-align:left}.av1-case:hover,.av1-case.active{background:#eef9f6}.av1-case.active{box-shadow:inset 4px 0 var(--mint2)}
.av1-case-avatar{width:41px;height:41px;display:grid;place-items:center;border-radius:50%;background:#e6edf1;color:#587080;font-size:9px;font-weight:950}.av1-case.active .av1-case-avatar{background:var(--mint);color:#153642}
.av1-case>span:nth-child(2) small,.av1-case>span:nth-child(2) strong,.av1-case>span:nth-child(2) em{display:block}.av1-case small{color:#8a631f;font-size:7px;font-weight:850}.av1-case strong{margin-top:4px;font-size:10px}.av1-case em{margin-top:4px;color:#82919b;font-size:7px;font-style:normal}.av1-case>b{width:33px;height:33px;display:grid;place-items:center;border-radius:50%;background:#f0f3f5;color:#667b87;font-size:7px}.av1-empty{padding:18px;color:var(--muted);text-align:center}

.av1-conversation{display:grid;grid-template-rows:auto auto minmax(420px,1fr) auto;overflow:hidden}
.av1-case-header{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:15px 17px;border-bottom:1px solid #e5ebee}.av1-customer-identity{display:flex;align-items:center;gap:11px}.av1-customer-identity>span{width:52px;height:52px;display:grid;place-items:center;border-radius:50%;background:linear-gradient(135deg,#5f82a1,var(--violet));color:#fff;font-size:12px;font-weight:950}.av1-customer-identity small{color:#347a68;font-size:8px;text-transform:uppercase;font-weight:900}.av1-customer-identity h2{margin:4px 0 2px;font-size:21px}.av1-customer-identity p{margin:0;color:#7d8d97;font-size:8px}
.av1-case-badges{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.av1-case-badges span{padding:7px 9px;border-radius:14px;background:#edf2f5;color:#5f7582;font-size:7px;font-weight:900}.av1-case-badges span.frustrated{background:#fff0dc;color:#93601c}.av1-case-badges span.urgent{background:#f9e4e2;color:#a84d45}.av1-case-badges span.positive{background:#e7f5f0;color:#2f795e}
.av1-customer-context{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:#dce4e8;border-bottom:1px solid #dce4e8}.av1-customer-context>div{padding:11px;background:#f8fafb}.av1-customer-context span,.av1-customer-context strong,.av1-customer-context small{display:block}.av1-customer-context span{color:#7b8b95;font-size:7px;text-transform:uppercase;font-weight:900}.av1-customer-context strong{margin-top:5px;font-size:10px}.av1-customer-context small{margin-top:3px;color:#81909a;font-size:7px}
.av1-thread{display:grid;align-content:start;gap:10px;padding:17px;background:#f4f7f9;overflow:auto}.av1-message{max-width:78%;padding:11px 12px;border:1px solid #dce4e8;border-radius:12px;background:#fff;box-shadow:0 5px 12px rgba(30,49,61,.03)}.av1-message.customer{justify-self:end;background:#eaf2fb;border-color:#d3e1ec}.av1-message.agent{justify-self:start;background:#eaf8f4;border-color:#cde9e1}.av1-message.system{justify-self:center;max-width:90%;background:#fff6e5;border-color:#ebd5a8}.av1-message header{display:flex;justify-content:space-between;gap:10px}.av1-message header b{font-size:8px}.av1-message header time{color:#87959e;font-size:7px}.av1-message p{margin:6px 0 0;color:#4c606c;font-size:9px;line-height:1.55}.av1-message footer{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.av1-message footer span{padding:5px 7px;border-radius:11px;background:#fff;color:#3d7d6c;font-size:7px;font-weight:900}
.av1-reply-assist{border-top:1px solid #dfe7eb;background:#fff}.av1-reply-assist>header{display:flex;justify-content:space-between;gap:15px;align-items:center;padding:10px 13px;border-bottom:1px solid #e7ecef}.av1-reply-assist header span,.av1-reply-assist header strong{display:block}.av1-reply-assist header span{color:#738590;font-size:7px;text-transform:uppercase;font-weight:900}.av1-reply-assist header strong{margin-top:3px;font-size:9px}.av1-reply-assist header>div:last-child{display:flex;gap:6px}.av1-reply-assist header button{border:0;background:transparent;color:#2d7762;font-size:7px;font-weight:900}
#av1ReplyForm{padding:11px}#av1ReplyForm textarea{width:100%;padding:11px;border:1px solid #cfd9de;resize:vertical}#av1ReplyForm>div{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-top:8px}#av1ReplyForm label{display:flex;align-items:center;gap:6px;color:#6f818c;font-size:7px}#av1ReplyForm input{accent-color:var(--mint2)}#av1ReplyForm button{margin-left:auto;min-height:36px;padding:0 14px;border:0;background:var(--navy);color:#fff;font-size:8px;font-weight:900}

.av1-agent-cockpit{display:grid;align-content:start;gap:9px;padding:9px;background:#f7f9fa}.av1-confidence{display:grid;grid-template-columns:1fr 68px;gap:10px;align-items:center;padding:13px;border:1px solid #cce8df;border-radius:9px;background:#ebf8f4}.av1-confidence span,.av1-confidence strong,.av1-confidence small{display:block}.av1-confidence span{color:#347866;font-size:7px;text-transform:uppercase;font-weight:900}.av1-confidence strong{margin-top:5px;font-size:23px}.av1-confidence small{margin-top:3px;color:#6f8981;font-size:7px}.av1-confidence>i{--score:92;width:63px;height:63px;display:grid;place-items:center;border-radius:50%;background:conic-gradient(var(--mint2) 0 calc(var(--score)*1%),#d4e7e1 calc(var(--score)*1%) 100%)}.av1-confidence>i:after{content:"AI";width:46px;height:46px;display:grid;place-items:center;border-radius:50%;background:#fff;color:#2d7762;font-size:10px;font-style:normal;font-weight:950}
.av1-cockpit-card{border:1px solid #d7e0e5;border-radius:9px;background:#fff}.av1-cockpit-card>header{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:11px;border-bottom:1px solid #e4eaee}.av1-cockpit-card header span{color:#72848f;font-size:7px;text-transform:uppercase;font-weight:900}.av1-cockpit-card header button{border:0;background:transparent;color:#317762;font-size:7px;font-weight:900}.av1-cockpit-card header>b{font-size:7px}
#av1ActionPlan{display:grid;gap:0;margin:0;padding:4px 10px 8px;list-style:none}.av1-plan-step{position:relative;display:grid;grid-template-columns:31px 1fr auto;gap:8px;padding:9px 0;border-top:1px solid #e7ecef}.av1-plan-step:first-child{border-top:0}.av1-plan-step>i{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:#e8eef1;color:#607784;font-style:normal;font-size:7px;font-weight:950}.av1-plan-step.done>i{background:#daf1e9;color:#2f795e}.av1-plan-step.ready>i{background:#fff0d8;color:#94611d}.av1-plan-step strong,.av1-plan-step small{display:block}.av1-plan-step strong{font-size:8px}.av1-plan-step small{margin-top:3px;color:#83919a;font-size:7px}.av1-plan-step>b{font-size:7px}
.av1-tool-actions{display:grid;gap:6px;padding:9px}.av1-tool-action{display:grid;grid-template-columns:34px 1fr auto;gap:8px;align-items:center;padding:9px;border:1px solid #dce4e8;border-radius:8px;background:#f8fafb;text-align:left}.av1-tool-action>i{width:33px;height:33px;display:grid;place-items:center;border-radius:8px;background:#e5edf1;color:#557080;font-style:normal;font-size:7px;font-weight:950}.av1-tool-action strong,.av1-tool-action small{display:block}.av1-tool-action strong{font-size:8px}.av1-tool-action small{margin-top:3px;color:#83919a;font-size:7px}.av1-tool-action>b{padding:5px 7px;border-radius:10px;background:#e3f4ee;color:#2e795d;font-size:7px}.av1-tool-action.approval>b{background:#fff0d8;color:#95621d}
.av1-guardrail-list{display:grid;padding:5px 10px 9px}.av1-guardrail{display:grid;grid-template-columns:9px 1fr auto;gap:7px;align-items:center;padding:8px 0;border-top:1px solid #e7ecef}.av1-guardrail:first-child{border-top:0}.av1-guardrail>i{width:9px;height:9px;border-radius:50%;background:var(--mint2)}.av1-guardrail.warn>i{background:var(--gold)}.av1-guardrail.error>i{background:var(--red)}.av1-guardrail strong,.av1-guardrail small{display:block}.av1-guardrail strong{font-size:8px}.av1-guardrail small{margin-top:3px;color:#82919a;font-size:7px}.av1-guardrail>b{font-size:7px}
.av1-cockpit-footer{display:grid;grid-template-columns:1fr 1fr;gap:7px}.av1-cockpit-footer button{min-height:41px;border:1px solid #d0d9de;background:#fff;color:#607581;font-size:8px;font-weight:900}.av1-cockpit-footer button.primary{background:var(--navy);color:#fff;border-color:var(--navy)}.av1-cockpit-status{margin:0;color:#2e795d;font-size:8px;font-weight:850}

.av1-evidence-section,.av1-evaluation-section,.av1-policy-section{padding:80px max(25px,calc((100% - 1450px)/2));background:#fff}
.av1-section-heading{display:flex;justify-content:space-between;gap:35px;align-items:end;margin-bottom:25px}.av1-section-heading>div>span{color:#367665;font-size:9px;text-transform:uppercase;font-weight:950;letter-spacing:.1em}.av1-section-heading h2{max-width:980px;margin:7px 0 0;font-size:38px}.av1-section-heading>button{min-height:42px;padding:0 16px;border:0;background:var(--navy);color:#fff;font-size:9px;font-weight:900}
.av1-evidence-grid{display:grid;grid-template-columns:1.1fr 1fr .85fr;gap:12px}.av1-evidence-card{min-width:0;border:1px solid var(--line);background:#fff}.av1-evidence-card>header{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:17px;border-bottom:1px solid #e0e7eb}.av1-evidence-card header span{color:#3d7869;font-size:8px;text-transform:uppercase;font-weight:900}.av1-evidence-card h3{margin:5px 0 0;font-size:18px}.av1-evidence-card header>b{font-size:9px}.av1-evidence-card header>button{border:0;background:transparent;color:#2d7762;font-size:8px;font-weight:900}
#av1EvidenceList{display:grid;padding:10px}.av1-evidence-item{display:grid;grid-template-columns:39px 1fr auto;gap:10px;align-items:start;padding:11px 0;border-top:1px solid #e3e9ed}.av1-evidence-item:first-child{border-top:0}.av1-evidence-item>i{width:38px;height:38px;display:grid;place-items:center;border-radius:8px;background:#e8eef1;color:#5d7481;font-style:normal;font-size:8px;font-weight:950}.av1-evidence-item strong,.av1-evidence-item small{display:block}.av1-evidence-item strong{font-size:9px}.av1-evidence-item small{margin-top:4px;color:#7b8b95;font-size:8px;line-height:1.45}.av1-evidence-item>b{font-size:8px}
#av1CustomerTimeline{display:grid;margin:0;padding:10px 14px;list-style:none}.av1-timeline-item{position:relative;display:grid;grid-template-columns:35px 1fr;gap:9px;padding:10px 0}.av1-timeline-item:after{content:"";position:absolute;left:17px;top:38px;bottom:-8px;width:2px;background:#dfe7eb}.av1-timeline-item:last-child:after{display:none}.av1-timeline-item>i{position:relative;z-index:2;width:34px;height:34px;display:grid;place-items:center;border-radius:50%;background:#e6f4ef;color:#34785f;font-style:normal;font-size:7px;font-weight:950}.av1-timeline-item strong,.av1-timeline-item small{display:block}.av1-timeline-item strong{font-size:8px}.av1-timeline-item small{margin-top:4px;color:#7d8c96;font-size:7px}
.av1-outcome{padding:18px}.av1-outcome>strong{display:block;font-size:24px}.av1-outcome>p{color:#667985;font-size:9px;line-height:1.55}.av1-outcome dl{margin:15px 0 0}.av1-outcome dl div{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-top:1px solid #e1e8ec}.av1-outcome dt{color:#72848f;font-size:8px}.av1-outcome dd{margin:0;font-size:8px;font-weight:900;text-align:right}

.av1-operations-section{padding:80px max(25px,calc((100% - 1450px)/2));background:var(--navy);color:#fff}.av1-section-heading.light>div>span{color:var(--mint)}.av1-section-heading.light>button{background:var(--mint);color:var(--navy)}
.av1-ops-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:9px}.av1-ops-grid article{padding:17px;border:1px solid #39526a;background:#22384f}.av1-ops-grid span,.av1-ops-grid strong,.av1-ops-grid small{display:block}.av1-ops-grid span{color:#aac0cf;font-size:8px;text-transform:uppercase;font-weight:900}.av1-ops-grid strong{margin-top:9px;font-size:22px}.av1-ops-grid small{margin-top:4px;color:#9db4c4;font-size:7px}
.av1-trace-grid{display:grid;grid-template-columns:1.45fr .55fr;gap:12px;margin-top:12px}.av1-dark-card{border:1px solid #385168;background:#20364d}.av1-dark-card>header{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:17px;border-bottom:1px solid #3a5369}.av1-dark-card header span{color:#a9becc;font-size:8px;text-transform:uppercase;font-weight:900}.av1-dark-card h3{margin:5px 0 0;font-size:18px}.av1-dark-card header>button{border:0;background:transparent;color:var(--mint);font-size:8px;font-weight:900}.av1-dark-card header>b{font-size:9px}
.av1-dark-card table{width:100%;border-collapse:collapse}.av1-dark-card caption{padding:10px 14px;color:#9eb4c3;text-align:left;font-size:7px}.av1-dark-card th,.av1-dark-card td{padding:11px 10px;border-top:1px solid #3b546a;text-align:left;font-size:8px}.av1-dark-card thead th{background:#182c40;color:#dceaf1;font-size:7px;text-transform:uppercase}.av1-result-pill{display:inline-block;padding:5px 7px;border-radius:12px;background:#285c51;color:#89dfc7;font-size:7px;font-weight:900}.av1-result-pill.review{background:#5c4a29;color:#ffd17e}
.av1-connector-list{display:grid;padding:8px}.av1-connector-list article{display:grid;grid-template-columns:40px 1fr auto;gap:9px;align-items:center;padding:11px 0;border-top:1px solid #3a5369}.av1-connector-list article:first-child{border-top:0}.av1-connector-list i{width:39px;height:39px;display:grid;place-items:center;border-radius:9px;background:#2b4b62;color:var(--mint);font-style:normal;font-size:8px;font-weight:950}.av1-connector-list strong,.av1-connector-list small{display:block}.av1-connector-list strong{font-size:8px}.av1-connector-list small{margin-top:3px;color:#9eb4c2;font-size:7px}.av1-connector-list b{color:#89dfc7;font-size:7px}.av1-connector-list article:nth-child(3) b{color:#ffd17e}

.av1-evaluation-section{background:#f4f7f9}.av1-evaluation-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}.av1-evaluation-grid article{padding:17px;border:1px solid var(--line);background:#fff;text-align:center}.av1-evaluation-grid i{--score:90;width:82px;height:82px;display:grid;place-items:center;margin:auto;border-radius:50%;background:conic-gradient(var(--mint2) 0 calc(var(--score)*1%),#e1e8ec calc(var(--score)*1%) 100%)}.av1-evaluation-grid i:after{content:attr(style);font-size:0;width:61px;height:61px;border-radius:50%;background:#fff}.av1-evaluation-grid span,.av1-evaluation-grid strong,.av1-evaluation-grid small{display:block}.av1-evaluation-grid span{margin-top:13px;color:#6f818c;font-size:8px;text-transform:uppercase;font-weight:900}.av1-evaluation-grid strong{margin-top:5px;font-size:20px}.av1-evaluation-grid small{margin-top:4px;color:#7c8c96;font-size:7px;line-height:1.45}
.av1-test-lab{display:grid;grid-template-columns:1.3fr .7fr;gap:12px;margin-top:12px}.av1-test-lab>section,.av1-test-lab>aside{padding:18px;border:1px solid var(--line);background:#fff}.av1-test-lab>section>header{display:flex;justify-content:space-between;gap:14px;align-items:center}.av1-test-lab header span{color:#397666;font-size:8px;text-transform:uppercase;font-weight:900}.av1-test-lab h3{margin:5px 0 0}.av1-test-lab select{padding:10px;border:1px solid #ccd6dc}.av1-test-lab section>div{margin-top:17px;padding:16px;background:#f4f7f9}.av1-test-lab section>div strong{font-size:16px}.av1-test-lab section>div p{margin:6px 0 0;color:#6d7f8a;font-size:9px}.av1-test-lab section>button{min-height:40px;margin-top:12px;padding:0 14px;border:0;background:var(--navy);color:#fff;font-size:8px;font-weight:900}.av1-test-lab aside>span,.av1-test-lab aside>strong{display:block}.av1-test-lab aside>span{color:#6f818c;font-size:8px;text-transform:uppercase;font-weight:900}.av1-test-lab aside>strong{margin-top:7px;font-size:18px}.av1-test-lab dl{margin:17px 0 0}.av1-test-lab dl div{display:flex;justify-content:space-between;gap:10px;padding:10px 0;border-top:1px solid #e1e8ec}.av1-test-lab dt{color:#71838e;font-size:8px}.av1-test-lab dd{margin:0;font-size:8px;font-weight:900}.av1-evaluation-status{color:#2f795d;font-size:8px;font-weight:850}

.av1-policy-section{background:var(--navy);color:#fff}.av1-policy-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.av1-policy-grid article{padding:17px;border:1px solid #395269;background:#22384f}.av1-policy-grid article>header{display:flex;justify-content:space-between;gap:10px;align-items:center}.av1-policy-grid header>span{color:#a7bdcb;font-size:8px;text-transform:uppercase;font-weight:900}.av1-policy-grid h3{min-height:46px;margin:13px 0 8px;font-size:16px}.av1-policy-grid p{min-height:62px;color:#a8bdca;font-size:9px;line-height:1.55}.av1-policy-grid footer{display:flex;justify-content:space-between;gap:10px;padding-top:12px;border-top:1px solid #3b546a}.av1-policy-grid footer span{color:#9fb5c3;font-size:8px}.av1-policy-grid footer button{border:0;background:transparent;color:var(--mint);font-size:8px;font-weight:900}
.av1-policy-grid label{display:flex;align-items:center;gap:6px;cursor:pointer}.av1-policy-grid label input{position:absolute;opacity:0}.av1-policy-grid label i{position:relative;width:34px;height:20px;border-radius:12px;background:#52667a}.av1-policy-grid label i:after{content:"";position:absolute;left:3px;top:3px;width:14px;height:14px;border-radius:50%;background:#fff;transition:.2s}.av1-policy-grid label input:checked+i{background:var(--mint2)}.av1-policy-grid label input:checked+i:after{transform:translateX(14px)}.av1-policy-grid label b{color:#a9becb;font-size:7px}.av1-policy-status{color:var(--mint);font-size:8px;font-weight:850}
.av1-footer{display:flex;justify-content:space-between;gap:20px;padding:25px 32px;background:#0e1d2b;color:#fff}.av1-footer div{display:flex;align-items:center;gap:13px}.av1-footer span{color:#96adbc;font-size:8px}

.av1-modal[hidden]{display:none}.av1-modal{position:fixed;inset:0;z-index:700;display:grid;place-items:center;padding:20px}.av1-modal-backdrop{position:absolute;inset:0;border:0;background:rgba(16,31,47,.82);backdrop-filter:blur(5px)}.av1-modal-card{position:relative;width:min(740px,100%);max-height:92vh;overflow:auto;display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:25px;background:#fff}.av1-modal-card>header{grid-column:1/-1;display:flex;justify-content:space-between;gap:18px;padding-bottom:16px;border-bottom:1px solid #dce4e8}.av1-modal-card header span{color:#397666;font-size:8px;text-transform:uppercase;font-weight:900}.av1-modal-card header h2{margin:5px 0 0;font-size:25px}.av1-modal-card header button{width:40px;height:40px;border:1px solid #d2dce1;background:#fff;font-size:24px}.av1-modal-card label{display:grid;gap:6px;color:#6a7d88;font-size:8px;font-weight:900;text-transform:uppercase}.av1-modal-card input,.av1-modal-card select,.av1-modal-card textarea{width:100%;padding:11px;border:1px solid #cad5db;background:#fff}.av1-full{grid-column:1/-1}.av1-primary{min-height:44px;border:0;background:var(--navy);color:#fff;font-weight:900}.av1-form-status{margin:0;color:#2f795d;font-size:9px;font-weight:850}.av1-action-summary,.av1-handoff-summary{padding:14px;background:#f3f7f8}.av1-action-summary span,.av1-action-summary strong,.av1-action-summary small{display:block}.av1-action-summary span{color:#70828d;font-size:8px;text-transform:uppercase;font-weight:900}.av1-action-summary strong{margin-top:6px;font-size:17px}.av1-action-summary small{margin-top:4px;color:#70818c}.av1-confirm{display:grid!important;grid-template-columns:18px 1fr;align-items:start}.av1-confirm input{width:17px!important;height:17px;accent-color:var(--mint2)}

.av1-drawer{position:fixed;inset:0;z-index:730;pointer-events:none}.av1-drawer.is-open{pointer-events:auto}.av1-drawer-backdrop{position:absolute;inset:0;border:0;background:rgba(16,31,47,.78);opacity:0;transition:.2s}.av1-drawer.is-open .av1-drawer-backdrop{opacity:1}.av1-drawer aside{position:absolute;right:0;top:0;bottom:0;width:min(580px,100%);padding:25px;background:#fff;transform:translateX(103%);transition:.2s;overflow:auto}.av1-drawer.is-open aside{transform:none}.av1-drawer aside>header{display:flex;justify-content:space-between;gap:18px;padding-bottom:16px;border-bottom:1px solid #dce4e8}.av1-drawer header span{color:#397666;font-size:8px;text-transform:uppercase;font-weight:900}.av1-drawer h2{margin:5px 0 0}.av1-drawer header button{width:40px;height:40px;border:1px solid #d2dce1;background:#fff;font-size:24px}
.av1-drawer-search{display:grid;gap:5px;margin-top:15px}.av1-drawer-search span{color:#71838e;font-size:8px;text-transform:uppercase;font-weight:900}.av1-drawer-search input{padding:11px;border:1px solid #ccd7dc}.av1-knowledge-library{display:grid;margin-top:10px}.av1-knowledge-doc{display:grid;grid-template-columns:43px 1fr auto;gap:10px;align-items:start;padding:13px 0;border-top:1px solid #e0e7eb}.av1-knowledge-doc i{width:42px;height:42px;display:grid;place-items:center;border-radius:9px;background:#e7eef2;color:#5b7481;font-style:normal;font-size:8px;font-weight:950}.av1-knowledge-doc strong,.av1-knowledge-doc small{display:block}.av1-knowledge-doc strong{font-size:9px}.av1-knowledge-doc small{margin-top:4px;color:#758791;font-size:8px;line-height:1.45}.av1-knowledge-doc b{font-size:8px}
.av1-audit-score{padding:20px 0}.av1-audit-score strong,.av1-audit-score span{display:block}.av1-audit-score strong{font-size:40px;color:#2f795d}.av1-audit-score span{margin-top:3px;color:#6f818c}.av1-audit-list{display:grid}.av1-audit-item{display:grid;grid-template-columns:37px 1fr auto;gap:10px;align-items:start;padding:13px 0;border-top:1px solid #e0e7eb}.av1-audit-item i{width:36px;height:36px;display:grid;place-items:center;border-radius:50%;background:#e7f4ef;color:#2f795d;font-style:normal;font-size:7px;font-weight:950}.av1-audit-item strong,.av1-audit-item small{display:block}.av1-audit-item strong{font-size:9px}.av1-audit-item small{margin-top:4px;color:#758791;font-size:8px;line-height:1.45}.av1-audit-item b{font-size:8px}

@media(max-width:1350px){
  .av1-workspace{grid-template-columns:270px minmax(600px,1fr) 310px}
  .av1-ops-grid{grid-template-columns:repeat(3,1fr)}
  .av1-evidence-grid{grid-template-columns:1fr 1fr}.av1-evidence-grid article:last-child{grid-column:1/-1}
}
@media(max-width:1080px){
  .av1-topbar{grid-template-columns:auto 1fr auto}.av1-environment,.av1-language{display:none}
  .av1-nav{overflow:auto;grid-template-columns:repeat(6,minmax(165px,1fr));padding:0 10px}
  .av1-controlbar{grid-template-columns:1.3fr 1fr 1fr}.av1-controlbar label:nth-of-type(3),.av1-controlbar label:nth-of-type(4){display:none}
  .av1-workspace{grid-template-columns:270px minmax(680px,1fr);overflow:auto}.av1-agent-cockpit{grid-column:1/-1;grid-template-columns:repeat(3,1fr)}.av1-confidence,.av1-cockpit-footer,.av1-cockpit-status{grid-column:1/-1}
  .av1-evaluation-grid{grid-template-columns:repeat(3,1fr)}.av1-policy-grid{grid-template-columns:1fr 1fr}.av1-trace-grid{grid-template-columns:1fr}
}
@media(max-width:760px){
  .av1-topbar{min-height:66px;padding:0 12px}.av1-brand small,.av1-global-search{display:none}.av1-top-actions button:first-child{display:none}.av1-top-actions button{font-size:8px;padding:0 9px}
  .av1-nav{top:66px;min-height:54px}.av1-controlbar{grid-template-columns:1fr 1fr;padding:10px}.av1-controlbar>div{grid-column:1/-1}.av1-controlbar label:nth-of-type(2){display:none}
  .av1-workspace{display:grid;grid-template-columns:1fr;padding:8px;overflow:visible}.av1-case-rail{max-height:650px}.av1-conversation{min-height:930px}.av1-agent-cockpit{grid-template-columns:1fr}.av1-confidence,.av1-cockpit-footer,.av1-cockpit-status{grid-column:auto}
  .av1-customer-context{grid-template-columns:1fr 1fr}.av1-case-header{align-items:flex-start}.av1-message{max-width:92%}
  .av1-evidence-section,.av1-evaluation-section,.av1-policy-section,.av1-operations-section{padding:55px 12px}.av1-section-heading{display:grid;align-items:start}.av1-section-heading h2{font-size:30px}.av1-evidence-grid{grid-template-columns:1fr}.av1-evidence-grid article:last-child{grid-column:auto}.av1-ops-grid{grid-template-columns:1fr 1fr}.av1-evaluation-grid{grid-template-columns:1fr 1fr}.av1-test-lab{grid-template-columns:1fr}.av1-policy-grid{grid-template-columns:1fr}
  .av1-footer{display:grid;padding:22px 14px}.av1-footer div{display:grid;gap:5px}.av1-modal-card{grid-template-columns:1fr;padding:18px}.av1-modal-card>header,.av1-full{grid-column:auto}
}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}.av1-drawer aside,.av1-drawer-backdrop,.av1-policy-grid label i:after{transition:none}}