Refund and Cancellation Policy
Last updated: 20 June 2026. This policy explains how cancellations, refunds and project pauses are handled for Nuvyqo services. Final terms may vary by proposal, invoice or written project agreement.
1. General principle
Nuvyqo provides service-based digital work. Because service time, planning, design, technical review, setup and development effort begin early, refunds are assessed based on work completed, third-party costs incurred and agreed milestones.
2. Before work starts
If payment is made and no discovery, planning, setup, design, development or third-party purchase has started, a refund request may be considered after deducting payment-gateway or administrative charges if applicable.
3. After work starts
Once project work has started, fees for completed discovery, planning, design, development, technical review, deployment, documentation, meetings, support or communication time are normally non-refundable.
4. Non-refundable costs
- Domain names, hosting, email, cloud bills and third-party software.
- Paid plugins, APIs, stock assets, templates or external tools purchased for the project.
- Completed milestones, approved designs, delivered code, audit reports or consulting sessions.
- Emergency support, troubleshooting and production-fix work.
5. Project cancellation by client
If the client cancels a project, Nuvyqo may provide work completed up to that point after outstanding dues are cleared. Remaining planned work will not continue unless a revised scope is agreed.
6. Project delay or inactivity
If a project is delayed due to missing client content, access, feedback, approvals or payments, timelines may shift. Long inactivity may require a restart fee or revised estimate because requirements and technical conditions can change.
7. Refund request process
To request review, email hello@nuvyqo.com with project name, invoice details, payment date and reason for refund or cancellation. Nuvyqo will review the request against work completed and third-party expenses.
8. Processing time
Approved refunds, if any, are processed through the original or agreed payment method subject to banking, payment-gateway and provider timelines.